Policies
Cancellation & Refund Policy
Last updated: 8 November 2026
The short version
- Digital services, such as an IdeaChallenge report, are not refunded once they have been delivered.
- If a paid digital service is not delivered, you can ask for a full refund.
- Custom projects are paid by an advance and then milestones. If you cancel, we agree together what is returned, based on the work already done.
- We process approved refunds within 10 business days.
This policy explains how cancellations and refunds work for services sold by Mastermind Solutions, the trading name of Master Mind Solutions, a proprietorship registered in Coimbatore, Tamil Nadu, India (“we”, “us”). It forms part of our Terms of Service.
1. Digital services
Our digital services include paid reports and checks such as the IdeaChallenge Street-Smart Challenge. These are produced for you and delivered online, usually straight away.
- Once delivered, digital services are not refunded. This is because the work has been done and the result is already in your hands.
- If a paid service is not delivered, contact us and we will either deliver it or give you a full refund.
- If something is wrong with what you received, for example a page fails to load or part of the report is missing, tell us and we will put it right.
- Free services, such as the free 4C Challenge or our Automation Check, involve no payment, so there is nothing to refund.
2. Custom software projects
For custom work, we agree the scope and price with you in writing before we start.
- Payment: an advance payment before work begins, followed by payments at agreed milestones.
- If you cancel a project, tell us in writing. We will discuss it with you, look at the work completed so far, and return the part of your payment that covers work not yet done.
- Payments for milestones that have already been completed and delivered are not refunded.
3. How to cancel or ask for a refund
Email us at hello@mastermindsolutionsonline.com with:
- your name and the email address you used when paying,
- what you bought, and the date,
- a short note on what went wrong or why you are cancelling.
We will reply within one business day.
4. When you get your money back
We process approved refunds within 10 business days. Refunds go back to the card or account you paid with. Your bank or card provider may take a few more days to show the money in your account.
5. Partner products
Some products we build are sold by our partners, for example The Personal Accountability Assessment™ for The Accountability Institute™. Purchases made on a partner’s website follow that partner’s own refund policy.
6. Questions
If you have any questions about this policy, email hello@mastermindsolutionsonline.com or use our contact page.